(no subject)
Tuesday, 13 March 2007 10:40 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
rosiedoesI am right on the verge of walking out of my job.
We cannot cope with the number of bookings that are coming in, and yet they're focusing on bringing in more companies to open accounts and will only even consider giving us a part-time member of staff to help. They may as well not bother - it won't be enough. We're drowning in work; some people have 250 emails to deal with and are two weeks behind.
I'm about five days behind and have 70-odd emails.
My manager is stressed, so he's really accusatory all the time - and for some reason it's always my fault. Fortunately, I'm not the sort of person who will just roll over and allow someone to walk all over them. I won't be made the scapegoat again.
They've blocked most of the internet, even though we don't even have a staff room to hang out in on lunch - we have to go out or spend them at our desks with nothing to do. This means I can't read LJ or MySpace at work. Today I missed a message from![[livejournal.com profile]](https://www.dreamwidth.org/img/external/lj-userinfo.gif)
fadefromblack because I can't access MySpace to reply, and by the time I did she'd gone to a friend's. I can't RP with elven_wolf, even though my lunchbreak falls at the time she gets up for work and spends a while online, so that's fucked for now.
It feels like Big Brother is watching all of a sudden, and that we're more about making money than raising money for a charity. I want to leave, in a way. I really liked my job and my team until recently; now a couple of people are pissing me off (don't fucking lecture me, bitch - you're not senior to me) and I don't feel like I can give the customer service I want to be able to give - and used to (we have two accounts purely on the strength of the contacts being former account holders I worked with - they came to me, not to the company) - AND NOT FOR THE SAME REASONS.
We're a charity, but they keep trying to push us and push us toward a corporate organisation. I don't like it or want it. We made so much money, last year - now they want us to make an extra 20% of that, this year. But we simply do not have time to take the bookings to make the money. We don't. Some of us are on the verge of breakdowns, afraid we're not doing well enough and will lose our jobs because we can't keep up. I'm doing okay - much better than some - but in a department of four accounts assistants, an Assistant/PA and the team Manager, we're incapable of handling the insane number of emails. It is just not physically possible.
It doesn't help that one of the team will work until 7pm a few nights and then claim a whole day off in toil, meaning that she's away and we're trying to answer all her calls and deal with her queries, while she's getting two extra hours a night unconcerned with people phoning because out customers have all left by then. It's not fucking fair. Elly works an extra hour or two EVERY NIGHT and never gets it back in toil. I would probably be denies it, as well, but this person is allowed to because she'll bitch and moan, otherwise. And she's always angling for promotion, always trying to put herself in a position of gaining more responsibility that she clearly can't handle. We had a conversation, the other day, when she was saying, "Oh, but I'm so busy - I've got 67 emails!" and I just told her straight out, "That's nothing, really considering we both have over 200." Cheeky cow.
And now Paul is leaving London, so that county is going to fuck because he does all their work and is the only one who knows what's going on. He's my best mate in the organisation - the only one who knows I'm bi, the only one who knows about all the stuff that happened in sping/summer last year.
The only two things keeping me there are the fact that I might be leaving the country in May next year and the fact that I'm terrified I won't find another job.
But I just can't stand it any more. I used to enjoy this job, now it makes me feel like crying.
We cannot cope with the number of bookings that are coming in, and yet they're focusing on bringing in more companies to open accounts and will only even consider giving us a part-time member of staff to help. They may as well not bother - it won't be enough. We're drowning in work; some people have 250 emails to deal with and are two weeks behind.
I'm about five days behind and have 70-odd emails.
My manager is stressed, so he's really accusatory all the time - and for some reason it's always my fault. Fortunately, I'm not the sort of person who will just roll over and allow someone to walk all over them. I won't be made the scapegoat again.
They've blocked most of the internet, even though we don't even have a staff room to hang out in on lunch - we have to go out or spend them at our desks with nothing to do. This means I can't read LJ or MySpace at work. Today I missed a message from
fadefromblack because I can't access MySpace to reply, and by the time I did she'd gone to a friend's. I can't RP with elven_wolf, even though my lunchbreak falls at the time she gets up for work and spends a while online, so that's fucked for now.It feels like Big Brother is watching all of a sudden, and that we're more about making money than raising money for a charity. I want to leave, in a way. I really liked my job and my team until recently; now a couple of people are pissing me off (don't fucking lecture me, bitch - you're not senior to me) and I don't feel like I can give the customer service I want to be able to give - and used to (we have two accounts purely on the strength of the contacts being former account holders I worked with - they came to me, not to the company) - AND NOT FOR THE SAME REASONS.
We're a charity, but they keep trying to push us and push us toward a corporate organisation. I don't like it or want it. We made so much money, last year - now they want us to make an extra 20% of that, this year. But we simply do not have time to take the bookings to make the money. We don't. Some of us are on the verge of breakdowns, afraid we're not doing well enough and will lose our jobs because we can't keep up. I'm doing okay - much better than some - but in a department of four accounts assistants, an Assistant/PA and the team Manager, we're incapable of handling the insane number of emails. It is just not physically possible.
It doesn't help that one of the team will work until 7pm a few nights and then claim a whole day off in toil, meaning that she's away and we're trying to answer all her calls and deal with her queries, while she's getting two extra hours a night unconcerned with people phoning because out customers have all left by then. It's not fucking fair. Elly works an extra hour or two EVERY NIGHT and never gets it back in toil. I would probably be denies it, as well, but this person is allowed to because she'll bitch and moan, otherwise. And she's always angling for promotion, always trying to put herself in a position of gaining more responsibility that she clearly can't handle. We had a conversation, the other day, when she was saying, "Oh, but I'm so busy - I've got 67 emails!" and I just told her straight out, "That's nothing, really considering we both have over 200." Cheeky cow.
And now Paul is leaving London, so that county is going to fuck because he does all their work and is the only one who knows what's going on. He's my best mate in the organisation - the only one who knows I'm bi, the only one who knows about all the stuff that happened in sping/summer last year.
The only two things keeping me there are the fact that I might be leaving the country in May next year and the fact that I'm terrified I won't find another job.
But I just can't stand it any more. I used to enjoy this job, now it makes me feel like crying.
no subject
on 2007-03-13 11:30 pm (UTC)no subject
on 2007-03-13 11:32 pm (UTC)Thanks, hon. I just ranted at my housemate and now I feel like crying.
Did you get my email, btw?
no subject
on 2007-03-13 11:53 pm (UTC)no subject
on 2007-03-13 11:57 pm (UTC)Not a huge amount changed. In fact I can send you and even more recent version, but I've only added the tiniest bit and it'll probably be re-worked yet.
No need for a full-beta, just comments is cool if you have the time.
no subject
on 2007-03-14 05:37 am (UTC)no subject
on 2007-03-14 06:39 am (UTC)http://www.hse.gov.uk/lau/lacs/16-1.htm
and the welfare at work act.
http://www.hse.gov.uk/pubns/indg293.htm#indg293-6
Don't care if they're a charity, they're still breaking the law.
no subject
on 2007-03-14 07:32 pm (UTC)no subject
on 2007-03-14 07:43 pm (UTC)In that case they should know better.
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on 2007-03-14 07:43 pm (UTC)no subject
on 2007-03-14 07:45 pm (UTC)Time for a new job?
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on 2007-03-14 07:46 pm (UTC)no subject
on 2007-03-14 08:50 pm (UTC)no subject
on 2007-03-14 08:54 pm (UTC)no subject
on 2007-03-14 08:57 pm (UTC)no subject
on 2007-03-14 09:01 pm (UTC)no subject
on 2007-03-14 09:04 pm (UTC)no subject
on 2007-03-14 09:07 pm (UTC)Please pass on our apologies and ask the attendee to contact me 020 7324 4228 if she would like to speak to someone at National Headquarters about it.
(Holy shit: I just went straight into work mode)
no subject
on 2007-03-14 09:10 pm (UTC)I think it was a while agoo, so don't worry about it.
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on 2007-03-14 09:12 pm (UTC)Unfortunately, one or two county staff can be a bit St. Tom's, but the majority are really good.
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on 2007-03-14 09:33 am (UTC)no subject
on 2007-03-14 07:31 pm (UTC)I'm not going to walk out - I just feel like it.
But thanks, hon *hugs*
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on 2007-03-14 09:56 pm (UTC)no subject
on 2007-03-14 09:57 pm (UTC)no subject
on 2007-03-14 07:21 pm (UTC)no subject
on 2007-03-14 07:29 pm (UTC)no subject
on 2007-03-14 07:36 pm (UTC)no subject
on 2007-03-14 07:37 pm (UTC)no subject
on 2007-03-14 07:39 pm (UTC)no subject
on 2007-03-14 07:39 pm (UTC)